Where other service providers charge a monthly fee, magicJack offers a variety of plans, with prices as low as $120 for five years. It holds a number of foundational patents on which the VoIP industry is built and is part device, part service. Sold in more than 25,000 retail stores, magicJack is an industry leader in direct-to-consumer VoIP services. If you live in Canada or a different time zone than MY, that will be another issue. Even the time on my phone goes to 3 goes to hours ahead right after I reset it. Really, nothing about this service works for me. Also, there is no number to call and their Chat system on my phone was a joke with the Support Chat Box hovering over my Reply Box so I couldn't quickly reply, but rather had to expand the window in order to find a small corner to click on. Paying $50 a year for 2 weeks of minimal service and then many days of headaches and no phone is not worth it. When I look at the cheap plastic lightweight hardware and cables they provide, it looks like something you would buy at a Dollar store. Perhaps if they used better equipment the system would work better. If one period, space or anything is missing, you are SOL. And if I could sue them, I would.Įach time I call support they seem a lot more interested in getting me to type my address in exactly as it appears on the account all the same spacing, caps, periods, and abbreviations. I will NEVER, EVER deal with magicjack again. Just an email telling me the same things I was told on the phone. And do you think they let me talk to a manager when I asked? Of course not! The "manager" was busy. Not only that, they said the 3 years I paid for is also non refundable!!! There are no words for how angry I am right now. And guess what? I took too long to let them know my new device wasn't working, and now I can't send it back. So I called them again (the only way I could actually talk to someone is by choosing the new customer option). " Are you freaking kidding me?Īt this point I'm so mad I can hardly contain myself, and decided to cancel my "service".
#My magicjack account renewal upgrade#
I asked if they could please call me, and guess what response I got? "If you upgrade to a better plan, we can call you. I tried getting help through chat, but there was a pop up that was covering the bottom half of my phone screen (so I couldn't see what I was typing).
I gave up several times to try again later (I run a daycare in my home so the kids keep me pretty busy and it's hard to spend very much time on something like this). I tried all the things it said to try on their web page: unplug everything, reset everything.
0 kommentar(er)
